An impartial report has revealed how companies in Wales who’re prospects of Welsh Water are usually extra happy with their water and sewerage companies than prospects in England.
The report, by the Client Council for Water (CCW), detailed how prospects reported greater ranges of belief and satisfaction in Wales – the place not-for-profit Welsh Water is the most important supplier – for water, sewerage and retail companies in addition to worth for cash.
Welsh Water is the one not-for-profit water firm in England and Wales – which means it has no shareholders and invests any surplus cash it makes again into companies and to profit prospects.
The corporate, whose imaginative and prescient is to earn the belief of its prospects every single day, maintained excessive scores throughout all classes. CCW is the impartial consultant of family and enterprise water customers in England and Wales and its report confirmed that:
- 78% of shoppers reported receiving worth for cash with their water companies (vs 66% in England);
- 42% of shoppers reported trusting their water supplier (vs 29% in England);
- 62% of shoppers agree that their water supplier cares (vs 42% in England);
- 92% of shoppers reported being happy with their water companies (vs 87% in England);
- 88% of shoppers reported being happy with their sewerage companies (vs 81% in England); and
- 85% of shoppers reported being happy with their retail companies (vs 66% in England).
Ian Wyatt, Enterprise Buyer Companies Director at Welsh Water mentioned:
“As the one not-for-profit firm in England and Wales, offering nice customer support to our enterprise prospects is on the coronary heart of all the things we do and our absolute precedence.
“We’re happy with our sturdy observe report in assembly the rising expectations of our enterprise prospects and it’s nice to see it recognised as soon as once more on this impartial analysis. We’re dedicated to constructing on this additional by harnessing know-how to reinforce the service we provide to companies whereas additionally sustaining our value-for-money in a cost-of-living disaster.”
