Welsh housing affiliation, ateb Group, has appointed IT help supplier, Central Networks, to help its in-house IT division – seeing the agency present an outsourced assist desk perform and strategic consultancy.
Central is managing the social housing supplier’s assist desk for its 130-strong workforce – receiving circa 1,200 IT requests per yr – enabling its digital workforce to deal with the tactical way forward for its know-how property.
Alex Jenkins, government director for finance at ateb Group
When commenting on the rationale behind the partnership, Alex Jenkins, government director for finance at ateb Group, stated:
“In opposition to a backdrop of IT-resource challenges and financial uncertainty following the Covid-19 pandemic, we knew we would have liked to additional bolster the help provided by our IT division.
“Working with Central means we’ve full peace of thoughts that the day by day tickets are being resolved, affording our head of digital techniques the time and headspace to deal with the extra strategic actions.”
The contract covers first, second, and third-line help providers, encompassing every thing from normal assist desk help – troubleshooting and fixing customers’ tech points – by means of to machine administration and tactical decision-making.
John Blackburn operations director and social housing specialist at Central
John Blackburn, operations director and social housing specialist at Central, added:
“We’re seeing lots of our social housing shoppers requesting outsourced assist desk help – as a technique to cut back overheads and maximise inner useful resource.
“We all know flexibility is significant too, so it’s out there as short-term cowl or a everlasting a part of the contract – bespoke to every organisation’s wants at any given time.”
“The Central workforce is a superb sounding board and important buddy for us right here at ateb,” concluded Alex.
“From penetration testing to cloud migration, they advise our digital workforce on key know-how choices, and likewise help our recruitment course of with interview participation. They’re a trusted pair of palms and go above and past to make sure we’re getting probably the most from our investments.”
Central has over 30 years’ expertise inside the IT and housing sectors – working with suppliers throughout the nation, together with Bron Afon, Eastlight Neighborhood Houses, Horton Housing, and Ongo Houses, to call a number of.
