The Software program Assist staff is a part of Moody’s RMS’ broader Buyer Success group, and we offer prospects with Observe the Solar help with roles based mostly in Europe, Asia-Pacific, and the Americas.
Date posted
Mar. 9, 2023 2:30 am
Software deadline
Apr. 9, 2023 5:00 pm
Group
Moody’s RMS
Location
Job description
Temporary Description: This position relies in Hoboken, NJ, USA and can report back to the Software program Assist – Americas supervisor. The Software program Assist staff is a part of Moody’s RMS’ broader Buyer Success group, and we offer prospects with Observe the Solar help with roles based mostly in Europe, Asia-Pacific, and the Americas. We’re a devoted and enjoyable group of people who work good so we are able to get pleasure from work-life steadiness. Our staff members come from all completely different backgrounds (schooling, geography, earlier skilled expertise, and many others.), and we use this to our benefit.
We’re not a typical “Name Middle” or “Assist Desk” group; fairly, our work permits our prospects to make the most of the Moody’s RMS product suite effectively and successfully of their workflows by offering service excellence whereas serving because the face of Moody’s RMS for a lot of of our prospects. Should you get pleasure from a problem and wish to continuously develop your self in an thrilling and dynamic enterprise, then this position is for you.
The Individual:
- Somebody with private experience and professionalism who enjoys rolling up their sleeves and creating options to fascinating and difficult buyer help inquiries
- Somebody who enjoys collaborating and sharing concepts with colleagues as a part of a extremely cross-functional and dynamic staff in an atmosphere the place continued private progress is inspired; we succeed as a staff
- Somebody who desires to use their technical background to help numerous buyer environments and configurations whereas troubleshooting technical points and supporting launches of latest merchandise and options
- Somebody who desires to work together every day & instantly with prospects as a way to domesticate relationships and guarantee we deal with all our prospects’ wants by totally understanding the character of their inquiry and offering complete options that exceed their expectations
The Place:
- Present exterior and inside prospects with best-in-class software program help (on-site and distant, as applicable) throughout Moody’s RMS’ suite of product choices following established staff SOPs and Greatest Practices
- Acknowledge, handle, and produce to decision buyer inquiries of ordinary complexity, escalating circumstances as needed to satisfy Moody’s RMS’ requirements of execution excellence
- Working with and studying from senior colleagues, develop broad information of Moody’s RMS’ product choices; hone efficient analysis and technical troubleshooting abilities in addition to the flexibility to make pragmatic troubleshooting choices based mostly on the data at hand
- Study Moody’s RMS as a corporation and over time come to own an understanding of the shoppers we serve and their enterprise (i.e. aims, challenges, work processes, financial atmosphere, and many others.) to raised help/resolve their inquiries
- Take part in and allow the success of staff initiatives or different requested actions (e.g. finish consumer utility coaching, pre-release documentation overview), as requested and based mostly on particular person ability set/potential
Expertise Required:
- Educated to at the least diploma degree in a related topic, e.g. software program or IT-related
- Possess time administration, communication (written and verbal), and troubleshooting ability units
- Be self-driven and in a position to carry out effectively inside cross-functional, multi-organizational, and digital groups
Fascinating:
- Possess at the least one yr of related skilled expertise
- Demonstrated competence in managing tough conversations and conditions with prospects
- Expertise with Cloud-based SaaS applied sciences, RESTful APIs, and/or their help is advantageous
- Expertise in supporting enterprise functions, programs administration, and relational database administration troubleshooting
- Expertise working with prospects within the Insurance coverage or Reinsurance markets (together with Brokers) or supporting enterprise functions in these markets is advantageous
- Expertise with Home windows Server, HPC, and SQL system administration/troubleshooting
- Expertise with Shopper/Server or n-Tier software program architectures and their related limitation/necessities
About Moody’s RMS
There’s a 1% likelihood an earthquake will trigger $50 billion of insured loss throughout the subsequent 12 months and a 5% likelihood {that a} hurricane will trigger $60 billion of insured losses subsequent yr. At Moody’s RMS, we flip dangers into actual numbers. How? By constructing simulation fashions that enable insurers and buyers to grasp and handle their world risks–from hurricanes, quakes, and wildfires, to cyberattacks, terror assaults, and pandemics. Why? We wish to construct a extra resilient world, and we’re on a mission to assist make each danger recognized.
Insurers, reinsurers, buyers, monetary establishments, governments, and NGOs belief Moody’s RMS options to raised perceive and handle disaster dangers. Moody’s RMS was based in 1989 by Stanford scientists who created our first mannequin for California Earthquake. Immediately, Moody’s RMS has some 1,300 staff throughout 13 places of work within the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, and over 1,000 merchandise and fashions now protecting six continents.
Moody’s RMS helped pioneer the pure disaster mannequin market we now lead – and we proceed to innovate. In Could 2019, we introduced the Clever Threat Platform™ (IRP), an open-standard platform for strategic danger administration. By means of this purpose-built platform, purchasers can faucet into Moody’s RMS HD fashions, wealthy information layers, intuitive functions and APIs that merely combine into present enterprise programs to help enterprise choices throughout underwriting, danger choice, mitigation, and portfolio administration.
How we perceive and handle danger impacts everybody and our ardour is nothing lower than making a extra resilient world by means of a greater understanding of catastrophic occasions. Be a part of our staff of main scientists, builders, trade specialists, and world-class professionals. Collectively, RMSers make a distinction on a very world scale.
Go to RMS.com to be taught extra and comply with us on LinkedIn and Twitter.
Moody’s RMS is proud to be an equal alternative office. We’re dedicated to equal employment alternative with out regard to race, shade, creed, gender, faith, marital standing, registered home accomplice standing, age, nationwide origin or ancestry, bodily or psychological incapacity, genetic traits, sexual orientation, or every other classification protected by relevant native, state, or federal regulation.
For extra particulars
https://jobs.jobvite.com/rms/job/opVemfwE
