Members of the Mannequin Specialist group are liable for supporting RMS purchasers throughout the globe of their profitable utilization and understanding of the total suite of RMS disaster fashions and related merchandise.
Date posted
Mar. 9, 2023 2:15 pm
Software deadline
Apr. 9, 2023 5:00 pm
Group
Moody’s RMS
Location
Job description
The Workforce:
- The Mannequin Success group is a part of RMS’ broader Buyer Success group. This position is throughout the Mannequin Specialist group that sits inside Mannequin Success.
- We’re a extremely collaborative group with members situated throughout Europe, Asia-Pacific and the US.
- Members of the Mannequin Specialist group are liable for supporting RMS purchasers throughout the globe of their profitable utilization and understanding of the total suite of RMS disaster fashions and related merchandise.
- Our intention is to drive excessive consumer satisfaction throughout all present fashions and merchandise, and to facilitate the adoption of recent or up to date fashions through schooling and advisory help and providers.
- We work intently with colleagues in different groups inside Buyer Success and throughout the broader enterprise (e.g., Mannequin Improvement, Product Administration, Occasion Response) to set our purchasers up for fulfillment.
The Place:
This position is predicated within the Hoboken, New Jersey and can report back to the US Mannequin Specialist Supervisor. The important thing obligations are as follows:
- Resolve different and fascinating consumer requests referring to the total vary of RMS fashions and merchandise
- Typical timeframes vary from hours to some weeks
- Requires a mixture of analysis, problem-solving, mannequin knowledge evaluation/interpretation and troubleshooting
- Work alongside skilled colleagues to resolve extra advanced requests
- Act as the primary level of contact for incoming consumer requests and talk straight with purchasers to progress requests
- Repeatedly enhance your expertise and data within the following areas (prior data not required)
- RMS disaster fashions – the science behind them, learn how to use the related software program, deciphering their output
- Related knowledge manipulation instruments, resembling Microsoft SQL Server, a coding language (R) and mapping software program (QGIS)
- How our purchasers within the (re)insurance coverage trade use RMS disaster fashions and merchandise
You might also be required to contribute in the direction of consumer trainings, inner data sharing and enhancing consumer self-serve supplies.
Your first few months will predominantly be centered on studying through a mixture of classroom and on-the-job coaching. Over the following few years, as you progress in your profession throughout the group, you should have the chance to achieve extra specialised data in a subset of subject areas and tackle extra duty within the following areas:
- Resolving extra advanced requests, which can contain working straight with Topic Matter Specialists in different groups
- Main the facilitation of consumer coaching periods and dealing with extra delicate consumer communications
- Serving to extra junior group members to develop and coordinating consumer work that entails a number of contributors
- Offering deeper ranges of enter into bigger consumer challenge work (weeks to some months timeframe)
If you wish to apply your technical background in science/danger to quite a lot of sensible enterprise purposes, are motivated to assist others as a part of a collaborative group and need to continuously develop your self in an thrilling and dynamic enterprise, then this position is for you.
The Particular person:
We’re in search of anyone with:
- A customer-focused mindset
- Extremely motivated to assist our purchasers to succeed; be the voice of our prospects’ wants internally
- Robust written and verbal communication expertise
- Clarify advanced data concisely and successfully to completely different audiences; current successfully to a gaggle; talk appropriately with prospects in difficult conditions
- Glorious teamwork expertise
- Work successfully in a extremely collaborative group with each native and worldwide colleagues
- Nice time administration expertise
- Juggle a number of concurrent consumer requests in a profitable method; anticipate/react appropriately to new data/points; comfortably deal with time delicate work
- A drive to attain nice outcomes
- Perceive the total extent of requests and tailor options; make progress on duties proactively and with out shut supervision but know when to interact with skilled colleagues
- Glorious problem-solving aptitude
- Apply data in a logical approach; overcome challenges and assume creatively; summarize findings clearly and concisely
- A self-drive to repeatedly be taught and rapidly grasp new expertise, ideas and software program throughout a variety of matters
- React positively to suggestions and present a want to enhance comfortable expertise in addition to technical data
Required {Qualifications}/Abilities:
- Possess a BS/MS/PhD or equal diploma in one of many following disciplines or a associated area:
- Earth/Local weather Sciences (Geology, Geophysics, Seismology, Meteorology and so forth.)
- Arithmetic, Statistics, Physics, Engineering
- Danger Administration, Insurance coverage
- Distinctive written and verbal communication expertise in English
- Proficiency in MS Workplace (Excel, PowerPoint, Phrase, Outlook)
That is an entry stage position. Prior expertise working in customer support or working with RMS disaster fashions is useful, however not required.
About RMS, A Moody’s Analytics Firm
- Danger Administration Options, Inc. (RMS) fashions and options assist insurers, monetary markets, firms, and public businesses consider and handle world danger all through the world. RMS has some 1,300 workers throughout 13 places of work within the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, with merchandise and fashions protecting six continents.
- We lead an trade that we helped to pioneer—disaster danger modeling – and proceed to innovate. RMS was based in 1989 by Stanford scientists who created our first mannequin for California Earthquake. At the moment, Insurers, reinsurers, buying and selling firms, and different monetary establishments belief RMS options to higher perceive and handle the dangers of pure and human-made catastrophes, together with hurricanes, earthquakes, floods, terrorism, and pandemics.
- We bought acquired by Moody’s Analytics in 2021, opening fascinating new alternatives to develop our fashions, knowledge, expertise and providers to industries past Insurance coverage to assist the world higher handle its dangers.
- RMS is proud to be an equal alternative office. We’re dedicated to equal employment alternative with out regard to race, coloration, creed, gender, faith, marital standing, registered home accomplice standing, age, nationwide origin or ancestry, bodily or psychological incapacity, genetic traits, sexual orientation, or some other classification protected by relevant native, state, or federal regulation.
ABOUT RMS:
Danger Administration Options, Inc. (RMS) fashions and options assist insurers, monetary markets, firms, and public businesses consider and handle world danger all through the world. RMS has some 1,300 workers throughout 13 places of work within the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, with merchandise and fashions protecting six continents.
We lead an trade that we helped to pioneer—disaster danger modeling – and proceed to innovate. In Might 2019, we introduced the launch of RMS Danger Intelligence™ (RI), an open, versatile and future-proof platform for strategic danger administration. By this purpose-built platform, purchasers can faucet into RMS HD fashions, wealthy knowledge layers, intuitive purposes and APIs that merely combine into present enterprise methods to help enterprise selections throughout underwriting, danger choice, mitigation and portfolio administration.
Insurers, reinsurers, buying and selling firms, and different monetary establishments belief RMS options to higher perceive and handle the dangers of pure and human-made catastrophes, together with hurricanes, earthquakes, floods, terrorism, and pandemics.
Go to RMS.com to be taught extra and observe us on LinkedIn and Twitter.
RMS is proud to be an equal alternative office. We’re dedicated to equal employment alternative with out regard to race, coloration, creed, gender, faith, marital standing, registered home accomplice standing, age, nationwide origin or ancestry, bodily or psychological incapacity, genetic traits, sexual orientation, or some other classification protected by relevant native, state, or federal regulation.
For extra particulars
https://jobs.jobvite.com/rms/job/okXzmfwW
